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Delivery

DISPATCH TIMES
 
Your order will be dispatched automatically as quickly as possible. 
Please remember that our systems are automated in order to give you a speedy service.
Once your order is placed the system takes over and may well ship your order within minutes of you making payment.
Target time for an order to be dispatched is within 2 working days where possible, but in the unlikely event that your order
will not be on its way within 4 days working days you will be contacted as soon as possible.

 
DELIVERY CHARGES ( including Shipping & Handling )
 
Delivery charges can be viewed at the point of order and are based on the size and weight of the product(s) being sent.
 
UK SHIPPING METHODS
 
Up to 4kg
 
All orders are dispatched as “1st Class Small Parcels” using the Royal Mail service.
International dispatches are sent as "International Tracked" and are subject to the Terms and Conditions as set by the Royal Mail.
 
 
Over 4kg
  • Orders may be sent by Courier. These will require someone to accept delivery at the address. A daytime telephone number is always required by the courier service and must be given when placing the order.
 
EU RESTRICTIONS
Some countries (eg: Germany & Norway) limit the strength of Vitamin D that may be shipped.  If your order exceeds these guidelines we will advise you before shipping your order.
 
EU SHIPPING METHODS
Up to 2kg
  • Orders are dispatched as “Airmail Small Parcels”. A Royal Mail Certificate of proof of posting is always obtained.
All orders over 2kg
  • Orders may be split into 2kg Postal Packages or sent by Courier. These will require someone to accept delivery at the address. A daytime telephone number will be required for the delivery agent. 
  • For the schedule of postage and courier costs, check the drop down panel in the shopping cart.
DELIVERY TIMES
 
Once your package is with the Royal Mail or Courier Service, we have no control over the time taken for delivery.
 
As a guide only:-
 
UK
Depending upon the speed of 1st Class Post in your area, allow an approximate delivery time from order of 1-3 business days for both posted delivery and courier. 
Bank Holidays, Industrial Action, Extreme weather conditions etc invariably cause the postal services to take longer to deliver. While we sympathise, we are unable to control speed of delivery once posted.
 
EU
Depending upon the speed of services within your part of the EU, both Airmail and Couriers usually take approximately 5 – 8 working days. Airmail Small Packet Post to Malta, Italy and Greece can take up to 20 business days and have been known to take even longer.